DELIVERY TIMES & COSTS
|Destination||Standard Delivery (Order Before noon GMT)||Cost|
|United Kingdom (excluding Channel Islands & BFPO addresses)||up to 5 working days||£3.95|
|Northern Ireland Postcodes||up to 5 working days||£3.95|
|Highlands and Islands||up to 5 working days||£3.95|
|Destination||Special Delivery (Order before noon GMT)||Cost|
|United Kingdom (excluding Channel Islands & BFPO addresses)||up to 1-2 working days||£5.95|
|Northern Ireland Postcodes||up to 1-2 working days||£5.95|
|Highlands and Islands||up to 2-3 working days||£5.95|
|Destination - EU||Standard Delivery (Order before noon GMT)||Cost|
|Republic of Ireland||up to 5 working days||€5.95|
Please note we are unable to change your delivery address once an order has been placed. Unfortunately, at this time, we do not ship to the Channel Islands & BFPO addresses. UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:
- 25th December 2015 - Christmas Day
- 26th December 2015 - Boxing Day
- 1st January 2016 – New Years Day
- 25th March 2016 – Good Friday
- 28th March 2016 – Easter Monday
- 2nd May 2016 – Early May Bank Holiday
- 30th May 2016 – Spring Bank Holiday
- 31st August 2015 – Summer Bank Holiday
- 25th December 2016 – Christmas Day
- 26th December 2016 – Boxing Day
WHEN WE DELIVER
Royal Mail typically deliver Monday to Friday, 7am - 3pm and Saturday 7am – 1pm (Sunday is not classed as a working day).
A signature is not required if you have qualified for our FREE Standard Delivery Service or have selected 1st
Standard. A signature is requested upon delivery if you have ordered using our Express Service. If you're not in when Royal Mail first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card. Follow the instructions on the card left by Royal Mail to arrange a redelivery of your order or alternatively you can collect the parcel from your local post office.
CLICK & COLLECT
You can buy online and then collect your order from any DV8 store FREE OF CHARGE.
How to Use Click & Collect
Someone Collecting on Your Behalf
Collect Within 10 Days
UK DELIVERY OPTIONS
We currently offer two delivery options: Standard Delivery and Special Delivery.
We aim to deliver all mainland UK and Northern Ireland standard orders in three working days. However, sometimes during sale periods or other busy periods, deliveries may take a little longer. If you have not received your delivery within five working days, please contact our Customer Services department.
Deliveries to the Highlands and Islands will take longer to arrive. We aim to deliver standard orders within five working days. During busy periods, please allow up to ten working days.
We aim to deliver all mainland UK and Northern Ireland special delivery orders on the day after the order is placed. Special delivery is available for orders placed before noon Monday - Friday. Unfortunately this service is unavailable on Saturday and Sundays.
Deliveries to the Highlands and Islands will take longer to arrive and will arrive with your local Postman. Deliveries to these areas will arrive within five working days.
All customers who select special delivery and include their mobile telephone number at the checkout will receive a text message with delivery updates. On the day of delivery, Royal Mail will also text you to advise an approximate time frame when they will be delivering your order
UK DELIVERY TIMES AND COSTS
|Destination||Standard Delivery (Order before noon GMT)||Cost||Special Delivery||Cost|
|United Kingdom & Northern Ireland (excluding Channel Islands & BFPO addresses)||up to 5 working days||£3.95||1-2 working days||£5.95 Mon – Sat|
|Highlands and Islands||up to 5 working days||£3.95||up to 3 working days||£5.95 Mon – Sat|
TRACK YOUR ORDER
To track your order you’ll need to contact our Customer Services on firstname.lastname@example.org.
We promise to refund any items that you are not completely happy with when you return it to us in saleable condition by recorded post within 14 days of receipt. Fill out the form on the back of your Dispatch Note and include it with the products you're returning, it’s as easy as that. Refunds will be credited to your original method of payment. Exchanges must also be returned within 14 days of receipt.
All items must be returned with all relevant packaging, barcode tags, labelling, branding etc. Upon receipt and examination we will issue a full refund. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged or is any condition that we deem renders the item unfit for resale. The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement. If you require an exchange, for example a different size or colour, return the product and we will send out a replacement. Alternatively, if you require an exchange for a different product you will need to make a new purchase on line, returning the original purchase back to us which will then be refunded. Please note that we can only refund the card originally used for payment. If you return a single item bought as part of a multi-buy discount offer (for example 'Buy 2 for @ £25.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For hygiene reasons, we cannot offer refunds pierced jewellery or underwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. This may not apply if there is a fault with your item.
Please note, all special collection items marked with an '**' in their description on the site and on your order confirmation can only be returned to our warehouse. Our stores will be unable to return these items for you.
Please also note that items must be returned with all of the DV8 barcode tags intact. Your items should be in their original packaging. Any shoes returned to dv8fashion.com must not be worn, and must be returned in their original box.
Please note you do not need to contact us for a Returns Number and dv8fashion.com CANNOT TAKE RESPONSIBILITY FOR ITEMS LOST IN THE POST so we recommend returning items using a 1st Class Recorded/Tracked delivery service. Unfortunately we are unable to offer a free returns service, therefore delivery charges are non-refundable unless the garment is faulty.
DV8 stores across the UK and Republic of Ireland do not offer refunds on items ordered from dv8fashion.com. A credit note will be issued instead or an exchange may be given. Any items that you require a full refund on must be posted back to our Head Office address below. We are sorry for any inconvenience this may cause you.
M12 Business Centre
Charlestown New Road
If the product you receive is faulty or not what you purchased, then please simply fill out the form on the back of your dispatch note and return the item(s) to us. We will need to know the reason for the return and whether you require an exchange or refund. Refunds will be processed upon receipt and examination of the product. The length of time refunds take may vary depending on the card issuer. Please allow 10 working days for the refund to show on your credit card or bank statement. Delivery costs will also be refunded if the product is faulty.
NOTE: Please be careful when trying products on ensuring that you are not wearing makeup, perfume, or deodorant which may leave marks on the product. We will only accept products returned to us in their original condition.