Before proceeding to our RETURNS PROCEDUREÂ please take the time to read our Terms & Conditions or Return below;
Terms & Conditions of Return;
01. All items must be in resalable condition: All items must be returned with all relevant packaging, barcode tags, labelling etc. Upon receipt and examination we will issue a full refund. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged or is any condition that we deem renders the item unfit for resale. Any shoes returned to us must be returned in their original undamaged box - the box forms part of the product and therefore if it is damaged the shoes may be deemed unfit for resale. Please be careful when trying products on ensuring that you are not wearing makeup, perfume, or deodorant which may leave marks on the product. We will only accept products returned to us in their original condition.
02. Refunds on orders that contain Free Shipping: We are happy to offer Free Shipping to customers who's order exceeds the Free Ship threshold. For example in the UK all orders over £70 qualify for Free Shipping. Terms & Conditions of refund: If a customer places an order for 2 items at £39.99 each, totalling £79.98, they would qualify for Free Shipping. However if the customer then returns one item and keeps the other, their spend will actually be £39.99, in which case a delivery charge of £3.95 should be applied. Therefore, on refunding the item that is being returned the £3.95 will be deducted from the refund and so the refunded amount would be £36.04. The customer in this case will have spent £43.94 (£39.99 for the goods kept + £3.95 shipping).
03. Refunds on orders that contain "2 For X " Offers: If you return a single item bought as part of a multi-buy discount offer (for example 'Buy 2 for @ £25.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
04. Refunds on orders that were part of a "3 For 2" Offer:Â If you return any items purchased as part of a 3 For 2 Offer the discount that was received at the checkout will be deducted from the first item returned - reversing the 3 For 2 Offer. If you return the cheapest item (which was free) you will not receive a refund as you had not paid any monetary value for the item. Please refer to our "Exchange Policy" for further information.
05. Items Exempt from our Returns Policy: For hygiene reasons, we cannot offer accept returns on pierced jewellery or underwear*. We also cannot accept returns on body suits if the hygiene strip has been removed* - *(unless your item has a fault, it is not as described or is of unsatisfactory quality). This does not affect your Statutory Rights.
06. Returning items to us: We cannot take responsibility for items that customers are returning to us but are lost on the post, so we recommend returning items using a 1st Class Recorded/Tracked delivery service. Unfortunately we are unable to offer a free returns service, therefore delivery charges are non-refundable unless the garment is faulty.
07. If something went wrong: If the product that you receive is faulty, or not what you purchased, then please simply write this on your dispatch note and return it along with the item(s) to us. We will need to know the reason for the return and whether you require us to resolve the issue by redispatching the item, or refunding you. Delivery costs will also be refunded if the product is faulty/incorrect. Please ensure that you clearly write on the paperwork that you require a refund of postage and where applicable we will then refund the value on the stamp on the packaging.
08. Proof Of Purchase: You will be required to return your Invoice with your returned items as Proof Of Purchase. Click here if you do not have the paperwork.
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Refund processing time;
All refunds are processed within 48hrs of the goods being received by us. The length of time which refunds take to show in your account may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement.
Please note: We are unable to refund postage and packaging costs for returned items unless you have received an incorrect or faulty item.