DELIVERY TERMS & CONDITIONS.
Delivery Terms & Conditions can be viewed here.
TERMS & CONDITIONS OF RETURN.
Terms & Conditions of Return can be viewed here.
ONLINE STORE TERMS & CONDITIONS;
This website is operated by Internationalretailplatform.com. Throughout the site, the terms “we”, “us” and “our” refer to Internationalretailplatform.com. Internationalretailplatform.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ORDERS CANNOT BE AMENDED AFTER THEY ARE PLACED
We cannot amend any aspect of your order once it is placed. This includes your delivery address, email address, items contained within the order (including sizes), payment method, application of Discount Codes or any other aspect of the order.
If you have ordered an item that you no longer want you can use our Returns Proceedures, found here, to return your Order.
SECTION 2 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.
Occasionally system errors can also occur, for example pricing at £0.00 / Euro 0.00. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information, including pricing, is inaccurate, at any time without prior notice (including after you have submitted your order). Please note that by proceeding through the checkout you have accepted these Terms & Conditions.* **
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
*If your order has contained any items that have a pricing error, your entire order will be cancelled.
**Your payment will be refunded automatically but delays in the funds reaching you can occur due to your Bank's processing times - typically 2-4 Working Days.
SECTION 3 - PRICE MATCH REQUESTS
We do offer the option for visitors to our site to request that we match a competitor's price.
We do not offer a Price Match 'Guarantee' whereby we guarantee to match a competitor's price, nor do we advertise our Price Match as such.
A price Match Request can be either approved or refused based on a number of criteria including the type of competitor, our cost price and current stock levels, current offers and discounts and whether or not we are stocking the item in future seasons as opposed to an item being discontinued.
Although Price Match requests are very often approved on occasion we will decline them for the above reasons. We are not always able to provide a specific reason for a Price Match Request being declined as we are unable to provide sensitive company information such as cost price and stock levels.
We do not Price Match against Amazon, eBay or any similar platforms as we cannot verify that the sellers are authorised distributors of the items and in turn we cannot confirm that the items are authentic.
Often, particularly during our Sale Periods, our DV8 stores will have offers and discounts that do not match our online prices. We do not guarantee to price match against DV8 stores and will consider each request on a case-by-case basis.
You should provide a link to the specific product on the competitors website when requesting a Price Match. You can do this by copying the link at in the search bar at the top of the page and pasting it into the Price Match request. We cannot authorise any Price Match Requests where the link provided is not to the specific product that is being matched.
DV8 reserves the right to alter or withdraw this offer without notice.
This discount cannot be used in conjunction with any other offer, discount, reduction or sale item.
We will email you a Discount Code shortly after you sign up. Please be aware that depending on your email provider's settings, it is possible that this code will be filtered into your Junk / Spam folders, so if it does not appear in your inbox please check these folders.
Discount Codes are for "New Customers" and must be used within 30 days of sign up. Once the 30 days have passed the customer is no longer considered a "New customer" and the discount code will expire.
Once a Discount Code has expired it cannot be reactivated, nor can a second Discount Code be issued to that email address.
If you complete your Order without applying the discount code the discount cannot be appled retrospectivley and so we are unable to accept requests to discount once an order has been placed.
DV8 reserves the right to alter or withdraw this offer without notice.
SECTION 5 - 3 FOR 2 OFFER;
In our 3 for 2 offer it is the cheapest item that is free. The offer is only available online.
If qualifying items are returned, only the discounted price will be refunded - the full discount received will be deducted from the first item returned.
The offer is not available in conjunction with any other offer e.g. Newsletter Sign Up discount. All items are subject to availability. Offer is only valid on advertised dates. DV8 reserves the right to alter or withdraw this offer without notice.
SECTION 6 - IN-STORE GIFT VOUCHERS / IN-STORE CREDIT NOTES.
In-Store Credit notes are only redeemable in-store, not online.
Redeeming In-Store Gift Cards: You must present the Gift Card itself when redeeming.
Redeeming Credit Notes: You must present the Credit Note itself when redeeming.
Once an In-Store Gift Card / Credit Note has been issued it is the responsibility of the customer to retain the voucher. DV8 Fashion cannot be held liable for lost or stolen Gift Cards / Credit Notes
SECTION 7 - IN-STORE LOYALTY CARD.
1. The DV8 Loyalty Card Sheme only operates in our Retail Stores, you cannot accumulate or spend Loyalty Card Points on DV8 online.
2. Loyalty Card Holders must produce their Card when making a purchase to either accumulate or spend points.
3. Points cannot be added onto your Card at a later date - this must be done in the original transaction.
4. Loyalty Points can not be accumulated or spent when using our Layaway facilties.
5. If you lose your Loyalty Card please go to your local DV8 store where our Store Team will issue you with a New Card and then have this new Card Linked to your Loyalty Account.
6. Only the Card Holders purchases can be used to accumulate points or spend points.
DV8 reserves the right to alter or withdraw this offer without notice.
SECTION 8 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 9 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 10 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 11 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 12 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 13 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 14 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 15 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 16 - USER COMMENTS, FEEDBACK, PRODUCT REVIEWS AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Following a purchase you may receive an email inviting you to "Review Your Purchase". DV8 reserve the right to approve all reviews before these appear on our site - this is to ensure that any information submitted is accurate and language appropriate. Please note that we are unable to reply to "Review" emails. Should you need to contact us regarding your purchase please use the Form Builder found at the "Contact Us" link at the bottom of all of our web pages, or reply to your "Order Confirmation" or "Order Dispatch" Emails.
SECTION 17 - PERSONAL INFORMATION
SECTION 18 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) to take advantage of system errors by attempting to purchase items that appear at £0.00 / Eur 0.00; (b) for any unlawful purpose; (c) to solicit others to perform or participate in any unlawful acts; (d) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (e) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (f) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (g) to submit false or misleading information; (h) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (i) to collect or track the personal information of others; (j) to spam, phish, pharm, pretext, spider, crawl, or scrape; (k) for any obscene or immoral purpose; or (l) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 19 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Internationalretailplatform.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Internationalretailplatform.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 21 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 23 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 - DISCLAIMER FOR SITE USAGE AND COPYRIGHT
DV8 disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.
All pictures, material, code, intellectual property and descriptions are the property of DV8 Ltd and Export Technologies. It may not be copied or used without the express permission of these parties
SECTION 26 - CONTACT INFORMATION
If you have any queries about our terms, please don't hesitate to contact us.
Additional Payment and Security Information
Payment and Security
We accept Visa, Visa Debit, Maestro, MasterCard and PayPal.
The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check latest applicable local requirements before placing an order.
Click here for more information on PayPal payments.
Credit Card Validation.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer, as well as verification from 3D Secure.
If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check out stage.
3D SECURE Screening.
After Checkout your payment will pass through the 3D Secure Anti-Fraud Screening.
This feature looks for any irregularities with the details entered into the checkout such as; Addressee name not matching the Card Holder Name, multiple attempts to enter Card Number, attempts to use more than one Card, shipping to an address other than the Billing Address, or shipping to a different country than the one that the card was issued in. The feature also looks for other data and patterns that cannot be disclosed.
In some cases, depending on the severity, one irregularity may be enough to cause the system to identify the transaction as potentially fraudulent, in some cases it may take multiple issues to cause this.
Once a payment has been flagged by 3D Secure as containing irregularities, it is our policy to cancel the transaction and refund the money to the Card Holder, by proceeding through the checkout you are confirming that you have understood this and all of our Terms & Conditions.
Please note that as soon as a cancellation occurs the money is immediately returned to the Card Issuer, however as with all standard refunds it may take 3-5 Working Days to appear in the Card Holder's account, this is the Card Issuer's processing time and is beyond our control.
Please Note: In line with Best Practice Guidelines, we may be unable to advise as to the specific reason that a transaction failed 3D Secure. This is to ensure that we do not provide information that would assist someone who is attempting to carry out a fraudulent transaction.
You will receive an email with "Order Cancelled" in the subject line. In line with Best Practice guidelines this will not contain any detailed information to explain the reason. This is intentional and is to prevent us from assisting someone who is attempting to carry out a fraudulent transaction.
ADDITIONAL PAYMENT AND SECURITY INFORMATION CONT.
We may also use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme.
At all times where we disclose your information it will remain secure.
Online Shopping Made Safe
To offer you a safer shopping experience when using your credit card online, we are working together with Visa and MasterCard.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer. This scheme:
- Allows you to shop online with added security and peace of mind.
- Helps to prevent unauthorised purchases.
- Set up a personal password that is linked to your card only, and not to your computer.
How it Works
Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order and a different method of payment will be required to complete your purchase.
How to register
At the check out you will be given the opportunity to register your Visa or Mastercard.
Once your card issuer has confirmed your identity, simply enter a new personal password when prompted, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Please note, if you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.
A different method of payment will be required to complete your purchase.
If you have any queries about Payments or Security, please don't hesitate to contact us.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Shop now. Pay later with Klarna.
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
RETURNS POLICY FOR IN-STORE PURCHASES;
For items purchased through our retail stores we are happy to offer a refund, exchange or Credit Note for any merchandise returned within 14 days of purchase, providing goods are in their original condition, unworn, with all labels & packaging and accompanied by proof of purchase.
Exchanges can be made within 14 days of the original purchase under the above conditions. Occasionally we will extend the exchange period, for example at Christmas time and this will be stated at the bottom of the receipt if applicable to your purchase.
We regret that for hygiene reasons swimwear, underwear and earrings are non-returnable.
Proof of purchase is required with every refund or exchange, including Credit Card receipt where you have paid by this method.
A Gift Receipt entitles the bearer to an exchange to the same value of the goods returned. Returns with Gift Receipts are subject to the same Terms and Conditions stated above (14 Days for and exchange unless otherwise stated on the receipt). We do not offer a refund on items returned with a Gift Receipt.
This is in addition to your statutory rights.
All returns & exchanges must be made in the same country in which the purchase was made.
If you have any queries about Returns, please don't hesitate to contact us.