Terms & Conditions

SERVICES

STUDENTS

Don’t forget, students get 10% off all year round instore. Just have your valid Student ID ready at the checkout.

LOYALTY CARD

Sign up and receive exclusive offers and rewards and of course points for ££’s!

GIFT CARDS & SPREES

Give the perfect gift! The lucky recipient gets to spend instore or online on whatever they like! Find out more.

MOBILE TEXT UPDATES

You can also select to receive mobile updates on the progress of your delivery by entering your mobile number at checkout. On the day of your order you will receive an SMS confirming your delivery date and you will receive another

SMS on the day of delivery to confirm your item/s are on their way. Once Royal Mail have delivered your order they will send you an SMS confirming same.

If you have any questions related to your delivery please contact Customer Services.

For full details please read our Terms & Conditions.

PAYMENT & SECURITY

We accept Visa, Visa Debit, Maestro, MasterCard and PayPal.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check latest applicable local requirements before placing an order.

Click here for more information on PayPal payments.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check out stage.

We may also use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Credit Reference Agency or Fraud Prevention Scheme.

At all times where we disclose your information it will remain secure.

If you believe your details are incorrect you may correct those details by following the procedure set out in our Privacy Policy.

ONLINE SHOPPING MADE SAFE

To offer you a safer shopping experience when using your credit card online, we are working together with Visa and MasterCard.

Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.

If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer. This scheme:

  • Allows you to shop online with added security and peace of mind.
  • Helps to prevent unauthorised purchases.
  • Set up a personal password that is linked to your card only, and not to your computer.

HOW IT WORKS

When you reach the checkout process at dv8fashion.com you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode.

Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order and a different method of payment will be required to complete your purchase.

HOW TO REGISTER

At the check out you will be given the opportunity to register your Visa or Mastercard.

Once your card issuer has confirmed your identity, simply enter a new personal password when prompted, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

Alternatively, you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note, if you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.

A different method of payment will be required to complete your purchase.

Click here to see our full Payment and Security Policy.

SIZE GUIDE & WASH CARE

Click here to see our Womens Size Guides.

Click here to see our Mens Size Guide.

TELEPHONE ORDERS

If you are having problems buying online you can also place your order over the phone by speaking with one of our online representatives.

We will be happy to guide you through your shopping experience, assist with any questions that you may have and ensure completion of your order.

Please call one of the the following numbers if you wish to get in touch:

  • UK customers: 0845 303 2666 (calls charged at local rate)
  • EIRE customers: +44 845 303 2666 (calls charged at your standard international rate)
 
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