Terms & Conditions Of Online Return

Before you proceed to our RETURNS PROCEDURES, please take the time to review the below Terms & Conditions of Return.

 

Terms & Conditions of Return;

01. All items must be received by us within 14 Days of the delivery* of your order.  Any returns are received after 14 Days have passed, will not be considered for a refund.

Items received via post between 15 and 28 Days From Delivery - we will generate an Online Discount Code for the value of the goods returned which can be used in a future purchase (this can only be used in our Online Shop). 

Items received in-store between 15 and 28 Days From Delivery - we will offer an exchange or Credit Note (this can only be used in our Retail Stores).

We are unable to accept returns after 28 Days from Delivery.

As it is your responsibility to ensure that we receive your return within 14 Days of the delivery of your order, please ensure that you leave adequate time to post your package back to us and choose a service that will ensure that the package is delivered to us within the given timescale.

*This includes Deliver to store orders.

02. We do not offer Free Postal Returns: However, you can return your order to us free of charge by using our In-Store Drop-Off. Click here for more information.

03. All items must be in resalable condition: We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged or is any condition that we deem renders the item unfit for resale - this includes items that have been incorrectly shipped such as wrong size, colour or style. All items must be returned with all relevant packaging, barcode tags, labeling etc. Any shoes returned to us must be returned in their original undamaged box - the box forms part of the product and therefore if it is damaged the shoes may be deemed unfit for resale. Please note that we will not accept returns where the shoe box has been taped or shipping lables stuck to it as this is not presenatble to the next customer who may purchase the item (shoe boxes should be shipped in the original packing bag or alternative packaging of your choosing. Please be careful when trying products on ensuring that you are not wearing makeup, perfume, or deodorant which may leave marks on the product. We will only accept products returned to us in their original condition.

04. Refunds on orders that contain Free Shipping: We are happy to offer Free Shipping to customers who's order exceeds the Free Ship threshold. For example in the UK all orders over £70 qualify for Free Shipping. If a customer places an order for 2 items at £39.99 each, totaling £79.98, they would qualify for Free Shipping. However if the customer then returns one item and keeps the other, their spend will actually be £39.99, in which case a delivery charge of £3.95 should be applied. Therefore, on refunding the item that is being returned the £3.95 will be deducted from the refund and so the refunded amount would be £36.04. The customer in this case will have spent £43.94 (£39.99 for the goods kept + £3.95 shipping).

05. Refunds on orders that contain "2 For X " Offers: If you return a single item bought as part of a multi-buy discount offer (for example 'Buy 2 for @ £25.00') you will be refunded the full price of that item less the total discount given in the offer.

06. Refunds on orders that were part of a "3 For 2" Offer: If you return any items purchased as part of a 3 For 2 Offer the discount that was received at the checkout will be deducted from the first item returned - reversing the 3 For 2 Offer. If you return the cheapest item (which was free) you will not receive a refund as you had not paid any monetary value for the item.

07. Items Exempt from our Returns Policy: For hygiene reasons, we cannot offer accept returns on pierced jewellery or underwear*. We also cannot accept returns on body suits if the hygiene strip has been removed* - *(unless your item has a fault, it is not as described or is of unsatisfactory quality). This does not affect your Statutory Rights.

08. Returning items to us: We cannot take responsibility for items that customers are returning to us but are lost on the post, so we recommend returning items using a 1st Class Recorded/Tracked delivery service. We do not offer Free Returns.

09. If something went wrong: If the product that you receive is faulty, or not what you purchased, then please follow this proceedure.

10: Refund processing time: All refunds will be processed within 48hrs of the goods being received by us. The length of time which refunds take to show in your account may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement.