14 Day Returns Guarantee
Returns and Exchanges
Our Returns Policy: We promise to refund any items that you are not completely happy with when you return it to us in saleable condition within 14 days of receipt, subject to the Terms & Conditions of Return outlined below.
What you need to do to return your goods: Please follow the instructions on your Dispatch Note. You will be asked to return the goods along with the Dispatch Note indicating on it which items you are returning by writing 'Return" against the relevant item. Repackage and post it to the address on your Dispatch Note, (also at the bottom of this page), it’s as easy as that. You do not need to contact us for a Returns Number. A sticker with our address, is provided on the Dispatch Note for your convenience, however please note that this is not a pre-paid postage label.
Terms & Conditions of Return;
01. All items must be in resellable condition: All items must be returned with all relevant packaging, barcode tags, labelling, branding etc. Upon receipt and examination we will issue a full refund. We reserve the right to withhold exchange, credit or refund if the item is visibly worn, damaged or is any condition that we deem renders the item unfit for resale. Any shoes returned to dv8fashion.com must not be worn, and must be returned in their original box. Please be careful when trying products on ensuring that you are not wearing makeup, perfume, or deodorant which may leave marks on the product. We will only accept products returned to us in their original condition.
02. Refunds on orders that contain Free Shipping: We are happy to offer Free Shipping to customers who's order exceeds the Free Ship threshold. For example in the UK all orders over £49 qualify for Free Shipping. Terms & Conditions of refund: If a customer places an order for 2 items at £24.99 each, totaling £49.98, they would qualify for Free Shipping. However if the customer then returns one item and keeps the other, their spend will actually be £24.99, in which case a delivery charge of £3.95 should be applied. Therefor, on refunding the item that is being returned the £3.95 will be deducted from the refund and so the refunded amount would be £21.04. The customer in this case will have spent £28.94 (£24.99 for the goods kept + £3.95 shipping).
03. Refunds on orders that contain "2 For" Offers: If you return a single item bought as part of a multi-buy discount offer (for example 'Buy 2 for @ £25.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
04. Items Exempt from our Returns Policy: For hygiene reasons, we cannot offer refunds pierced jewellery or underwear if the hygiene seal has been removed, unless they are of unsatisfactory quality or unfit for purpose. This may not apply if there is a fault with your item.
05. Returning items to us: We cannot take responsibility for items that customers are returning to us but are lost on the post, so we recommend returning items using a 1st Class Recorded/Tracked delivery service. Unfortunately we are unable to offer a free returns service, therefore delivery charges are non-refundable unless the garment is faulty.
06. Returning your purchase to one of our Retail Stores: DV8 stores across the UK and Republic of Ireland do not offer refunds on items ordered from dv8fashion.com. We can however exchange an item or issue a credit note for the value of the goods.
07. If something went wrong: If the product that you receive is faulty, or not what you purchased, then please simply fill out the form on the back of your dispatch note and return the item(s) to us. We will need to know the reason for the return and whether you require us to resolve the issue by redispatching the item, or refunding you. Delivery costs will also be refunded if the product is faulty/incorrect. Please ensure that you clearly write on the paperwork that you require a refund of postage and where applicable we will then refund the value on the stamp on the packaging.
If you require an exchange, for example a different size or colour, return the product and we will send out a replacement (subject to availablity). Alternatively, if you require an exchange for a different product we will have to process that, by issuing you with a refund for the initial purchase and the you may place a fresh order for the item that you now require.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. The length of time which refunds take to show in your account may vary depending on the card issuer. Please allow 10 working days for the refund to appear on your credit card or bank statement.
Please note: We are unable to refund postage and packaging costs for returned items unless you have received an incorrect or faulty item.
Any items that you require a full refund on must be posted back to our Head Office address below;
M12 Business Centre
Charlestown New Road
If you have any queries about Returns, please don't hesitate to contact us.
In-Store Refunds / Exchanges
For items purchased through our retail stores we are happy to offer a refund, exchange or Credit Note for any merchandise returned within 14 days of purchase, providing goods are in their original condition, unworn, with all labels & packaging and accompanied by proof of purchase.
Exchanges can be made within 28 days of the original purchase under the above conditions.
We regret that for hygiene reasons swimwear, underwear and earrings are non-returnable.
Proof of purchase is required with every refund or exchange, including Credit Card receipt where you have paid by this method.
This is in addition to your statutory rights.
All returns & exchanges must be made in the same country in which the purchase was made.
Please note: We are unable to refund items purchased online, in store.